Queries Handled by Advanced Air Juan SantamarÃa International Airport
Advanced Air operates from Terminal 4, offering a wide range of passenger services and handling various queries related to travel logistics. Here’s a breakdown of the types of queries and services typically managed:
Advanced Air Flight Reservations and Modifications at SJO Terminal
At SJO Terminal 4, passengers can use a variety of channels to manage Advanced Air flight reservations and changes. At SJO Airport, the Advanced Air service counter helps with new flight reservations, ticket upgrades, and reservation changes. Before arriving at SJO Terminal, passengers can also make changes online through the Advanced Air website or mobile app.
Baggage Inquiries and Claims at SJO Terminal
At SJO Terminal 4, Advanced Air offers specialised services for all baggage questions and claims. Reports of damaged, delayed, or lost luggage for planes landing at SJO Airport are handled by the baggage service office. When submitting claims at SJO Terminal 4, travellers should have their flight information and baggage claim tags. At SJO Airport, check-in desks provide information on baggage allowances, extra fees, and prohibited items. Staff members are available to answer questions regarding carry-on and checked baggage restrictions.
Check-in Assistance at SJO Airport
To guarantee a seamless beginning to your trip, Advanced Air provides thorough check-in assistance at SJO Terminal 4. In the SJO Terminal, passengers have three options for checking in: self-service kiosks, online (24–48 hours prior to departure), or at conventional counters. At SJO Airport, the airline offers Business Class passengers and Miles+Bonus elite members dedicated service lanes. SJO Terminal 4 staff can assist with last-minute travel document verification, boarding pass printing, and check-in problems.
Advanced Air Cancellations and Refunds at SJO Terminal
Travellers can visit the Advanced Air service counter at SJO Terminal 4 to cancel or receive a refund for their tickets. Employees at SJO Airport can help with rebooking possibilities, process refund claims, and clarify cancellation policies. Certain tickets are only eligible for future travel credit, and eligibility for refunds is contingent upon the fare restrictions. Before visiting SJO Terminal 4, it is advised to study the cancellation policies because certain refunds might need to be handled via the original booking method.
Advanced Air does not currently offer onboard Wi-Fi on its flights. However, SJO Airport provides free high-speed Wi-Fi throughout Terminal 4 for passengers waiting to board
